Offline-First Platform with AI-Powered Document Processing

About the Customer

A California county fire protection district operates citizen-facing programs requiring field data collection across distributed sites. The department manages thousands of interactions annually in areas with limited connectivity while maintaining strict regulatory compliance and residency verification requirements.

The Challenge

The department relied on paper-based workflows that created operational inefficiencies common across government and field service organizations:

• No offline capability: Remote sites lacked reliable connectivity, making real-time digital capture impossible with traditional web apps
• Manual document processing: Staff transcribed driver's license data by hand, causing bottlenecks and data quality issues
• Compliance gaps: Paper processes made residency verification inconsistent and audit trails difficult to maintain
• Zero visibility: No real-time insight into service volumes, site utilization, or operational trends

These challenges apply broadly to utilities, healthcare, construction, and any organization with distributed field teams.

Our Solution

CC Tech Digital delivered a fully serverless field operations platform using AWS:

Offline-First Progressive Web AppStaff capture data regardless of connectivity. The PWA stores transactions locally and auto-syncs when online—validated on Getac rugged tablets, iOS, and web browsers.

AI Document Processing (Amazon Textract)OCR-powered scanning extracts data from driver's licenses instantly, auto-populating forms and eliminating manual entry errors.

Serverless Backend

• Amazon API Gateway — Secure REST APIs with TLS 1.2+
• AWS Lambda — Form processing, validation, and approval workflows
• Amazon DynamoDB — Scalable storage with point-in-time recovery
• Amazon S3 — Encrypted document and image storage

Authentication & Access Control (Amazon Cognito)Role-based permissions for Contractors, Staff, and Administrators with MFA and complete audit logging.

Automated Notifications (Amazon SES/SNS)Email and SMS alerts for submission confirmations, approvals, and rejections.

Real-Time Analytics (Amazon QuickSight)Interactive dashboards for operational visibility, trend analysis, and resource planning.

Security & ComplianceAWS Well-Architected Framework, CIS Benchmark alignment, CloudTrail/Config monitoring, and encryption at rest and in transit.

Results

• Delivery timeline: 10 weeks, 6 agile sprints
• Data entry errors: Eliminated via OCR automation
• Offline operations: Full functionality with auto-sync
• Disaster recovery: 8-hour RTO / 8-hour RPO
• Infrastructure management: Zero — fully serverless
• Annual cost: $7,200 (AWS + maintenance + support)

About CC Tech Digital

CC Tech Digital is an AWS Advanced Tier Partner and AWS Public Sector Partner specializing in serverless architecture, progressive web apps, and AI-powered automation.

Our reusable patterns—offline-first mobile apps, intelligent document processing, and real-time analytics—serve government, healthcare, utilities, and enterprise field operations.

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